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Troy Korsgaden

Troy Korsgaden is a consultant to insurance carriers. His insights have led to many of the leading practices in the insurance industry today. Contact him at Troy@korsgaden.com.

Recent posts by Troy Korsgaden

6 min read

Digital Is the Assistant We’ve Always Dreamed Of

By Troy Korsgaden on 11/10/21 1:28 PM

From the 1980s through the early 2000s, many advisors and brokers dreamed of having more help with critical yet time-consuming tasks like proof of insurance and minor claims processing. We mused, “If only I had help with those tasks, I could spend more time focusing on high-touch customer service and sales.”

Today, digital innovations are streamlining much of the way carriers and their representatives conduct and generate business. These innovations are precisely the help we wished for.

So why do many in our industry resist digital advances like customer self-service and apps?

Topics: Running Your Practice Professional Development Technology Tools Grow Your Business

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